Reporting a barrier
Describe the task
that got interrupted.
A useful report explains what you needed to do, where you encountered the barrier and what happened. That context helps the responsible team reproduce the problem.
If your business operates an OrdexisOne system, use the support arrangements or authorized contact supplied with your order or deployment. If you are using a service company's branded account, contact that company through the details it provided.
Find the appropriate support path →- The page and task
- Identify the page or workflow and the action you wanted to complete.
- What happened
- Describe the barrier and the result you expected, including any relevant message.
- Your device and browser
- Include the browser, device and relevant display or zoom settings.
- How you were interacting
- Mention keyboard use or any assistive technology and settings involved.