An upcoming appointment, a change in conditions or a question about the visit should lead back to the customer's actual service relationship. OrdexisOne connects account visibility, branded email and support with the work your business manages.
Order NowThe customer dashboard brings upcoming services, calendar details, property information and relevant account activity together.
Customers can review the next scheduled service and use allowed rescheduling actions. Service and account suspension notices explain when the relationship needs attention, while invoice alerts provide a direct path to payment.
Quote visits also have their own appointment and status information. Customers can track current and historical requests, reschedule or cancel when permitted, and use the request's status page with their request access code.
Explore the full customer accountThe visual email editor gives the business a template library and tools to create branded customer messages using the customer and business details available to each message.
Build with text, images, buttons, columns, tables, headers and footers. Reorder blocks, edit grouped content, configure links and control spacing, typography, colors and message-wide styles.
Search the library, create or edit templates, duplicate useful content and delete templates where allowed. Supported HTML import offers another starting point for an established email design.
Search and insert available personalization fields for customers, the business, orders, invoices, services, contracts and other supported fields. Reusable content uses the recipient and event details available to the message you are sending.
Preview the message for desktop and phone, then send test emails. Deliberate bulk testing requires a typed confirmation.
When a customer needs an answer, authorized staff can review the appointment and field-work details behind the service. That gives the conversation a concrete starting point.
Appointments connect the customer, property, service, date, time and assigned staff. Office controls support permitted changes, reassignment, status updates and cancellation within the scheduling workflow.
Assigned route work records route and stop status, arrival and departure, driving, on-site and hold time, service completion and field reports. Supported field actions are sent back to the work record when the connection is available.
Orders, individual service visits and account history give the office details beyond a single call. The office can review the work being discussed and decide the appropriate follow-up.
Customer support, included with Business, turns a service question into a documented conversation with an identifiable issue and status.
Customers can open a ticket, select the relevant service or category, exchange messages, review history and reopen a resolved issue where permitted. The office can assign the ticket, set status and priority, use attachments and review activity through resolution.
Support categories, business hours, service-level expectations and notification choices are configured for the business. Customer ratings provide feedback on the support experience.
Available customer account controls cover profile information, service addresses and email or account-notification preferences. Relevant details stay within the branded relationship used for purchasing, service and billing.