Restoration business software

Mitigation and documentation, connected.

An urgent request can become several visits, new findings and a changing repair scope. OrdexisOne keeps the property, customer, assigned work, reports, quotes and invoices connected through that continuing service relationship.

Give the office a record it can act on, and give the field team the context for the visit they are delivering.

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The first response

Start with the affected property and the immediate request.

Capture the customer, site contact, address and reported issue in the service relationship. Use configured questions to collect the affected areas, access conditions and the work being requested, including details the office needs to assess urgency.

A water-related request, smoke cleanup or another restoration service can have its own qualification questions. Your team retains control of the assessment and the response it arranges.

Explore customer and property records →
The site plan of 47 Elm Court marking the 38.4 square metre affected ground floor beside the intake record and the gated side access.A flat site plan of the ground floor at 47 Elm Court, drawn at one scale. The footprint is 8.4 by 8.8 metres: an entry hall, a main room of 6.0 by 4.8 metres, a stair, a hallway and a rear corridor of 2.4 by 4.0 metres. The area recorded as affected at intake is 38.4 square metres across two rooms — the main room at 28.8 square metres and the rear corridor at 9.6 square metres — marked as a dashed measured envelope with 1.2 by 2.4 metre sheeting joints drawn over the main room floor. The street, the front path and the gated side access with 0.9 metres of clear width are shown, and the route from the street runs along the path through the front door into the main room. The intake record beside the plan holds the property, the water-related requested service, the reported supply line failure on the ground floor, the affected areas, the access condition and the recorded customer and site contact, dated 18 May 2026. Areas, dates and references are illustrative recorded service values, and the assessment and the response stay with the business.RESTORATION / THE FIRST RESPONSEThe first record is the property, the request and the way in.47 ELM COURT · REQUEST RECEIVED 18 MAY 2026 · GROUND FLOOR · 2 ROOMSTHE AFFECTED PROPERTY · SITE PLANRECORDED AT INTAKESTREETGATE0.9 mSTAIRENTRYHALLMAIN ROOM28.8 m²CORRIDOR9.6 m²6.0 m4.8 mAFFECTED AREA38.4 m²main room 28.8 m²rear corridor 9.6 m²6.0 × 4.8 m + 2.4 × 4.0 mACCESSside gate 0.9 m clearINTAKE RECORD18 MAY 2026PROPERTY47 Elm CourtREQUESTED SERVICEWater-related request · assessedREPORTED AT INTAKESupply line failure · ground floorAFFECTED AREASGround floor · two rooms · 38.4 m²ACCESS CONDITIONSide gate · 0.9 m clear widthCUSTOMER AND SITE CONTACTRecorded with the requestQualification questions follow the requested service.Your team keeps control of the assessment and the response.The property, the request and the access are recorded togetherAffected areas and access conditions carry into the visit the office arrangesIllustrative restoration record · areas, dates and references are recorded service values · the assessment and the response stay with your businessRESTORATION · THE FIRST RESPONSEThe property, the request and the way in.STREET38.4 m²affected ground floor · two roomsAFFECTED AREA38.4 m²main room 28.8 m²rear corridor 9.6 m²ACCESSSide gate0.9 m clear widthREQUESTED SERVICEWater-relatedassessed on sitePROPERTY47 Elm Courtground floor · 2 roomsThe property, the request and the access are recorded togetherAffected areas and access conditions carry into the arranged visitIllustrative restoration record · areas, dates and references are recorded service valuesThe assessment and the response stay with your business

Keep the initial scope clear

Describe the service being requested and the information available at intake. Conditional forms can gather more detail when the answers require it, while quote visits support work that needs on-site assessment.

Connect the serving operation

Address qualification uses the configured service area and location context. The office can arrange the appropriate appointment and staff assignment with the customer and property already identified.

Assigned work and repeated visits

Keep every visit specific to the work that needs doing.

The first attendance, a follow-up visit and separately approved repair work can belong to the same property while retaining distinct appointment scopes. Create one-time appointments or recurring patterns where appropriate, and assign staff to the work they need to deliver.

Day, week, month and staff-comparison calendars let the office review commitments and make permitted changes. The location's time zone keeps local schedules meaningful across the operation.

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The ground floor of 47 Elm Court with the initial attendance on the recorded 38.4 square metres and the follow-up visit measuring the 14.4 square metre hallway, beside both appointment records.A flat plan of the ground floor at 47 Elm Court, 8.4 by 8.8 metres, with two work areas marked for two separate appointments at the same property. The first visit is the initial attendance on 18 May 2026 at 09:00, covering the recorded affected ground floor of 38.4 square metres across the 6.0 by 4.8 metre main room and the 2.4 by 4.0 metre rear corridor, with a one-time appointment assigned to Alex Rivera U-037 and two hours ten minutes recorded on site. The second is a follow-up visit on 3 June 2026 at 08:30, re-checking the ground floor and measuring the adjoining hallway — 3.6 by 4.0 metres, 14.4 square metres — as a separate appointment scope assigned to Sam U-412, with one hour forty minutes recorded on site. Both appointments belong to the same property record. Areas, times and dates are illustrative recorded service values.RESTORATION / ASSIGNED VISITSEach visit carries only the work it is there to do.47 ELM COURT · GROUND FLOOR · FIRST ATTENDANCE AND FOLLOW-UP VISITTHE SAME PROPERTY · GROUND FLOOR PLANTHE APPOINTMENTS AS RECORDEDSTAIRENTRYVISIT 1 · MAIN ROOM28.8 m²CORRIDOR9.6 m²6.0 mVISIT 2 · HALL14.4 m²3.6 mTHE SAME PROPERTYVISIT 1 · INITIAL38.4 m²ground floor · two rooms18 MAY 2026 · one-timeVISIT 2 · FOLLOW-UP14.4 m²hallway measured03 JUN 2026 · separate scopePROPERTY47 Elm CourtVISIT 1 · INITIAL ATTENDANCE18 MAY 2026 · 09:00WORK AREAGround floor · main room and rear corridorMEASURED38.4 m² across two roomsAPPOINTMENTOne-time · assigned Alex Rivera U-037RECORDEDon site 2 h 10 · drive 0 h 25 · hold 0 h 00VISIT 2 · FOLLOW-UP VISIT03 JUN 2026 · 08:30WORK AREAGround floor re-check · hallway measuredMEASUREDhallway 14.4 m² · 3.6 × 4.0 mAPPOINTMENTSeparate scope · assigned Sam U-412RECORDEDon site 1 h 40 · drive 0 h 30 · hold 0 h 10Each appointment keeps its own work scopeThe first attendance and the follow-up carry their own scopeCalendars show the commitmentsDay, week and staff views · changes stay with the officeIllustrative restoration visits · areas, times and dates are recorded service values · both appointments belong to the same property recordRESTORATION · ASSIGNED VISITSEach visit carries only its own work.ENTRYVISIT 1 · MAIN ROOM38.4 m²affected ground floor14.4 m²VISIT 2 · HALL9.6 m²VISIT 1 · INITIAL ATTENDANCE18 MAY 2026 · one-time38.4 m²ground floor · two roomsassigned Alex Rivera U-037on site 2 h 10VISIT 2 · FOLLOW-UP VISIT03 JUN 2026 · separate scope14.4 m²hallway added · 3.6 × 4.0 massigned Sam U-412on site 1 h 40Each appointment keeps its own work scopeThe first attendance and the follow-up carry their own scopeIllustrative restoration visits · areas, times and dates are recorded service valuesBoth appointments belong to the same property record

Give the field team a connected working record.

Review the assignment
Open the customer, property, service and assigned stop in the staff PWA. Route sequence and map context support the visits the office has arranged.
Capture the activity
Record drive, on-site and hold time, review service status and complete the supported property workflow. Location-assisted actions depend on permission, browser support and configuration.
Report what needs attention
Submit general field reports, hazards or incidents with the operational context attached. The office can review recorded issues and arrange the appropriate customer or scheduling follow-up.
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When the scope develops

Make the next decision clear to the customer.

The initial request does not describe every piece of work that may follow. Keep the proposed additional scope and the customer's response explicit as the team learns more about the property.

Prepare the proposed work

Create a manual quote in the customer and property context. Add services and custom work, line-item price breakdowns, notes and relevant measurement details. Set timing and expiry for the packet the customer will review.

Separate options can present different scopes of follow-up or repair work in one place.

Preserve the customer's choice

The customer can review and download the quote packet, accept or decline an option and add a response note. Their decision remains attached to that proposal.

Acceptance records the choice. The office then follows up with the appropriate appointment and order or invoice, retaining the distinction between recorded findings and approved work.

Explore estimates and customer decisions →
The recorded 38.4 square metre affected ground floor beside the 14.4 square metre hallway proposed as a separate option, both drawn at one scale with their sheeting counts.Two restoration scopes for 47 Elm Court drawn at one scale on a shared front line, so their sizes compare directly. Group A is the work recorded at the first visit: the affected ground floor of 38.4 square metres across two rooms — the main room at 6.0 by 4.8 metres, 28.8 square metres, and the rear corridor at 2.4 by 4.0 metres, 9.6 square metres — with 1.2 by 2.4 metre floor sheeting laid as fourteen sheets on a 1.2 metre module, marked as part of the initial scope. Group B is the adjoining hallway of 3.6 by 4.0 metres, 14.4 square metres, measured at the follow-up visit and presented as a separate option, with six sheets on the same module. The two scopes together are 52.8 square metres if the additional option proceeds. The additional work stays its own option and the customer accepts or declines it, with the choice kept on the proposal. Areas, sheet counts and dimensions are illustrative recorded service values and no amount is stated.RESTORATION / WHEN THE SCOPE DEVELOPSThe recorded scope and the proposed work stay apart.47 ELM COURT · RECORDED AT THE FIRST VISIT · ADDITIONAL WORK PRESENTED AS A SEPARATE OPTIONMAIN ROOM28.8 m²CORRIDOR9.6 m²6.0 m4.8 mA · RECORDED AT THE FIRST VISIT38.4 m²affected ground floor · two roomsmain room 6.0 × 4.8 mrear corridor 2.4 × 4.0 mSHEETING 1.2 × 2.4 m14 sheetslaid on the 1.2 m moduleIN THE INITIAL SCOPEHALLWAY14.4 m²3.6 m4.0 mB · ADDITIONAL PROPOSED WORK14.4 m²adjoining hallway · one roomhallway 3.6 × 4.0 mmeasured at the follow-up visitSHEETING 1.2 × 2.4 m6 sheetslaid on the 1.2 m modulePRESENTED AS A SEPARATE OPTIONOne scale for both groups · 38.4 m² recorded + 14.4 m² proposed · 52.8 m² if the additional option proceedsThe additional work is its own optionThe hallway is proposed separately from the recorded 38.4 m²The customer decides that optionAccept or decline · the choice stays with the proposalIllustrative restoration scopes · areas, sheet counts and dimensions are recorded service values · the additional option is the customer’s decision · no amount is statedRESTORATION · WHEN THE SCOPE DEVELOPSThe recorded scope and the proposed stay apart.28.8 m²main room9.6 m²corridor14.4 m²hallwayA · RECORDED AT THE FIRST VISIT38.4 m²two rooms · 6.0 × 4.8 msheeting 14 sheetsB · ADDITIONAL PROPOSED14.4 m²hallway 3.6 × 4.0 msheeting 6 sheetsOne scale · 38.4 m² recorded + 14.4 m² proposedThe additional work is its own optionThe customer accepts or declines it · the choice stays with the proposalIllustrative restoration scopes · areas and sheet counts are recorded service values

Use the catalog for work you can define in advance

Configure the service offers, quantities, questions and supported pricing models appropriate to your business. Eligible services can use branded checkout with the required terms, configured agreement and signature, and payment through a connected provider.

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Communication across the job

Give the customer one place to follow the relationship.

A customer may need to review the next appointment, respond to a quote or ask about completed work. The branded portal brings upcoming services, quote visits, invoices, payments and support into the same account.

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Keep the conversation available

Support tickets retain the issue, messages, status and history. Eligible resolved tickets can be reopened, allowing the customer to continue the discussion when the service relationship needs further attention.

Customers use the account actions and rescheduling options permitted by your configured rules.

Maintain useful communications and guidance

Build branded email templates with supported customer, service and account data. Role-aware documentation lets your business maintain separate customer guidance and internal operating instructions with controlled review and publishing.

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Operational and financial closeout

Keep the invoice connected to the work it covers.

Prepare service charges and retain invoice and payment history in the customer account. The office can review the agreed scope, appointments and recorded field activity when explaining the work billed.

Available invoice policies support defined timing and cadence, with simulations and scheduler outcomes that help the office inspect the configuration and monitor the result.

Explore invoice operations →
The restored ground floor at 47 Elm Court beside invoice I-231, whose three recorded areas total 52.8 square metres and whose matched e-transfer leaves the balance settled.A flat plan of the completed ground floor at 47 Elm Court, drawn at one scale, with both restored areas marked as finished: the main room and rear corridor restored at 38.4 square metres and the adjoining hallway restored at 14.4 square metres, all laid with the 1.2 by 2.4 metre sheeting module — twenty sheets in total — with the entry, stair and internal doors shown. The completion record beside the plan holds the 24 June 2026 completion date, six hours forty minutes recorded on site, thirty minutes driving and no hold time, twenty sheets laid and the skirting refitted, restored by Alex Rivera U-037 and Sam U-412. Invoice I-231 for 47 Elm Court, issued on 24 June with its PDF retained, carries the three restored areas — main room 28.8 square metres, rear corridor 9.6 square metres and hallway 14.4 square metres — totalling 52.8 square metres, six hours forty minutes of recorded field activity across three visits between 18 May and 24 June, and a payment matched by e-transfer and reconciled automatically, leaving the balance settled in full; only a security mismatch goes to office review. Areas, times, dates and references are illustrative recorded service values and no amount is printed.RESTORATION / OPERATIONAL AND FINANCIAL CLOSEOUTThe invoice covers the work the record shows.47 ELM COURT · WORK COMPLETED 24 JUN 2026 · INVOICE I-231 · PAYMENT MATCHEDTHE RESTORED GROUND FLOOR · COMPLETED WORKWHAT THE INVOICE COVERSSTAIRENTRYMAIN ROOM28.8 m²CORRIDOR9.6 m²HALL14.4 m²COMPLETION RECORD24 JUN 2026recorded on site 6 h 40drive 0 h 30 · hold 0 h 0020 sheets laidskirting refittedRESTORED BYAlex Rivera U-037Sam U-412INVOICE I-231 · 47 ELM COURTissued 24 Jun · PDF retainedRESTORED · MAIN ROOM28.8 m²RESTORED · REAR CORRIDOR9.6 m²RESTORED · HALLWAY14.4 m²TOTAL RESTORED AREA52.8 m²RECORDED FIELD ACTIVITY6 h 40 on siteAPPOINTMENTS3 visits · 18 May – 24 JunPAYMENTE-transfer matched · reconciledBALANCESettled in fullThe invoice covers the work the record showsThree recorded areas · 52.8 m² completed and measuredPayment matchedsecurity checks passedOnly a mismatchgoes to office reviewIllustrative restoration closeout · areas, times, dates and references are recorded service values · no amount is printed because your business configures its ratesRESTORATION · FINANCIAL CLOSEOUTThe invoice covers the work the record shows.28.8 m²main room9.6 m²corridor14.4 m²hallwayINVOICE I-231 · 47 ELM COURTRESTORED · MAIN ROOM28.8 m²RESTORED · REAR CORRIDOR9.6 m²RESTORED · HALLWAY14.4 m²TOTAL RESTORED AREA52.8 m²PAYMENTE-transfer matchedThe invoice covers the recorded workA matching e-transfer reconciles automatically when the security checks matchIllustrative restoration closeout · areas, times and dates are recorded service values · no amount is printed

Give the customer a clear account

Customers can view charges, download invoice PDFs and review recorded payments. Offer the payment paths configured for your operation alongside the relevant account information.

Reconcile supported e-transfers automatically

With a supported payment mailbox connected, the system reconciles matching payments automatically when every configured security check matches. Only security mismatches require office review, with notification and invoice context retained.

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Review the operating effort

Compare recorded drive, on-site and hold time with service revenue and available cost information. Review customer, staff and service performance with the coverage of the underlying data visible.

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Maintain the assets that support the response

Manage equipment and vehicles with runtime or distance, maintenance rules and work orders. Recorded fuel, oil and eligible route usage contribute to asset history, keeping upkeep within the operating system.

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Run the operation under your company's name.

Apply your branding across the storefront, customer portal, staff workspace and supported communications. Staff roles and permissions govern operational access, while location controls support shared settings and local services, geography and staffing as the business grows.

Features depend on the selected plan, configured workflows and connected providers. Field tools use a responsive browser-based PWA.

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