Qualify the property
Check service coverage and the serving location. Collect the customer's description of the issue, access restrictions and the conditions relevant to the requested service through your configured forms and questions.
Bring the inspection request, property details, estimate, customer decision, scheduled work and invoice into one dedicated operating environment.
OrdexisOne gives your roofing business the tools to structure its estimating method, present the scope clearly and keep the office and field team working from the customer's chosen project.
Order Now →A repair request, a replacement inquiry and a planned property assessment need different information. Configure service questions around the work your company offers, keeping the customer, address and requested outcome together.
Explore quote visitsCheck service coverage and the serving location. Collect the customer's description of the issue, access restrictions and the conditions relevant to the requested service through your configured forms and questions.
Schedule and assign the quote visit with the customer and property context available. Customers can view supported quote-visit status and scheduling information, while the office manages the appointment.
Record the measurements, scope notes and supported attachments used to prepare the quote. The business supplies the assessed roof details and estimating assumptions that the calculation depends on.
Keep quantities, material costs, labor and price rules explicit. Calculator Builder and rate matrices support reusable estimating structures for complex manual quotes, so the team can apply an agreed method to each property's assessed scope.
Use appointments and staff assignment for the work required at the property. Arrange an inspection, production visits or follow-up work with the relevant customer and service context, and review the schedule in day, week, month or staff views.
As the plan changes, the office can edit or reassign appointments. Configured weather thresholds and service-confidence information can identify work needing attention, with scheduling changes managed by the operation.
Explore scheduling and dispatchStaff use the branded PWA to review assigned stops, customer and property details, service context and recorded instructions. Route information and visit records remain available alongside the work being performed.
Capture drive, on-site and hold time and submit field reports for hazards, incidents or other issues. The office can use the recorded activity when discussing additional work or arranging follow-up with the customer.
Supported location-assisted arrival and departure depend on the device, permissions and operating configuration.
Explore field operationsManage vehicle and equipment records, distance or runtime, fuel and oil costs, maintenance rules and work orders. Eligible route usage can contribute to the asset history used to plan upkeep.
Explore equipment managementConnect the customer, property, order and invoice so the office can explain the billed work. Invoice line items, PDFs, payment history and status preserve the commercial record after the production visits.
Use the supported order and manual-invoice workflows for the approved work. Configure applicable invoice timing and policies, and review automation settings, simulations and scheduler outcomes where enabled.
Customers can view the invoice and configured payment options through their branded account, with a payment history available to both customer and office.
Explore invoice operationsWhen all configured security checks match, the system reads supported transfer notifications and reconciles the payment automatically. Only a security mismatch requires office review, retaining the notification, invoice and reconciliation context.
Explore automatic reconciliationCompare customer, service, staff and route activity using recorded travel, on-site and hold time alongside revenue and cost information. Financial Tracking adds invoice and payment status, with coverage indicators to identify incomplete operating records.
Explore operating reportsGive the customer a branded account with service records, upcoming appointments, quote visits, invoices, payments and support. A question about the project can stay with its service history through a support conversation.
When further work is needed, the quote or catalog process can use the existing customer relationship. Branded email templates support service and account communication with the relevant customer information.
Explore the customer portalUse your domain, brand and catalog across the storefront, customer account and staff experience. Set staff roles and departments for appropriate access. Multi-location businesses can share selected branding, pricing and operating settings from a parent while managing appropriate local rules and service territories.
Explore multi-location controlSelect the plan and configured capabilities for your operation. Estimator results depend on your templates, quantities and rates. Agreements, service conditions and reconciliation depend on enabled capabilities; payment, mapping and email services require their relevant connections.