Junk removal software

Fast requests to paid stops.

Know what is being collected, what the property requires and how the work will be priced. OrdexisOne connects pickup requests, quotes, crew assignments, field records and payments in your company's branded system.

Sell the pickups you can define online. Give larger or uncertain clear-outs an accountable quote process, then keep the agreed scope with the team doing the removal.

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NorthlineYour service quoteFictional service example
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The request needs a defined scope

Know what is being collected before you send the crew.

An item pickup and a full clear-out need different information. Use service-specific forms and conditional questions to collect the details that affect price, preparation and whether the job needs an inspection.

The customer and property stay connected to that request. The office can review the work being asked for instead of starting again with an address and an appointment time.

Items and quantity
Configure the pickup services you offer and ask what needs to be removed. Collect item counts, material descriptions and the volume context needed for your quoting policy. Keep a larger mixed clear-out distinguishable from a defined single-item service.
Access and handling conditions
Ask where the items are located, whether stairs or restricted access are involved, and which property conditions require attention. Supported service conditions can contribute fees or price modifiers when your rules call for them.
Coverage and serving location
Qualify the address against your service boundaries. Retain the property and serving-location context, with geographic pricing rules where configured, before the office arranges the pickup.
Work that needs a closer look
Use the quote-request path when the work cannot be responsibly defined from the configured offer. An office-scheduled assessment gives the business a place to establish scope and price before arranging the removal.
NorthlineYour service quoteFictional service example
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The offer follows the scope

Make the right pickup easy to buy.

Your catalog can serve defined residential pickups while the quote workflow handles jobs that need a human estimate. Both use the same customer and property context.

A defined pickup

Configured online offer

Set up supported fixed or unit-based services with descriptions, quantities and minimum charges. Use the service units and price rules that represent your offer, with conditions and add-ons for the additional work you sell.

Customers choose the eligible service, answer the required questions and review the configured price. Branded checkout collects account details, required terms and agreements, and payment through the connected provider. The resulting order retains the scope for office scheduling and fulfillment.

Explore the storefront Explore pricing rules

Larger clear-outs

Quote visit and customer decision

Capture the request and schedule a quote visit with the property and access details. Prepare a manual quote or option packet with line items, scope notes, terms and expiry. Alternatives can present different amounts of work for the customer to consider.

The customer reviews the issued quote and records their decision. The office follows up on the selected option with the appropriate appointment, order or invoice steps, keeping the chosen scope available for the removal crew.

Explore quote visits and options
The assigned stop is the actual pickup

Send the scope with the crew.

Schedule the work and assign the responsible staff. The appointment, property, customer and selected services give the team context for a residential pickup, a larger clear-out or a return visit to a commercial site.

Review work in day, week, month and staff views. Reassign or edit appointments as plans change, and preserve the service details needed to understand the stop.

Explore scheduling and dispatch

Keep the field record useful to the office.

Staff use the branded PWA for assigned stops, route information and activity reporting. The work remains connected to the customer when the office needs to answer a question.

Explore field operations
At the property
Review the stop details and recorded access instructions. Capture drive, on-site and hold time as the work progresses. Supported location-assisted arrival and departure depend on permissions, the device and configuration.
When the job differs from the request
Record an access problem, hazard, incident or other field issue against the work. The office can use the reported context to discuss further scope or arrange the next action with the customer.
After the stop
Retain service activity, timing and reports for operational review and customer follow-up. The history helps distinguish the pickup that was assigned from an additional visit that still needs to be arranged.

Keep working vehicles and equipment maintained.

Manage asset records, vehicle distance or equipment runtime, fuel and oil costs, maintenance rules and work orders. Eligible route usage can contribute to asset history, bringing upkeep into the same operating environment as the work those assets support.

Explore vehicles and equipment

Mobile field reporting: record a hazard, incident or observation against the assigned property.

NorthlineRoutingAlex Morgan

Fictional sample assignments · Local preview only.

A clear financial closeout

Connect the pickup to its invoice and payment.

Keep the service charges, customer, property and invoice together. The office can review payment status and history, and the customer can access the invoice PDF and configured payment options from their branded account.

Bill for the agreed work

Use the order and invoice workflow for the pickup being sold, or prepare the appropriate manual invoice for office-managed work. For continuing commercial services, configure supported invoice timing and cadence around the agreement.

Automation settings, simulations and scheduler outcomes let the office review its invoice policy and what the system has processed. Payment records keep the account's financial history available after the crew has left.

Explore invoicing

Reconcile e-transfers automatically

With the supported mailbox connected and reconciliation enabled, the system reads transfer notifications and reconciles payments automatically when all configured security checks match.

Only a security mismatch requires office review. The notification, invoice and reconciliation history remain connected so the exception can be handled with the relevant information.

Explore automatic reconciliation

Understand the work behind the day's revenue.

Review completed stops and service revenue alongside recorded travel, on-site and hold time. Compare customer, service, staff and route activity to understand how smaller pickups and larger clear-outs use the team's time.

Financial Tracking adds invoice, payment and recorded cost context. Coverage indicators help identify where operating records are incomplete before drawing conclusions from a summary.

Explore operating reports
More than a one-time pickup

Keep the next request connected to the customer.

A homeowner returning for another removal or a commercial customer arranging repeat work should have their service relationship available. The branded portal brings services, upcoming appointments, invoices, payments, quote visits and support into one account.

Eligible services can be reordered through the account. When the next pickup has a different scope, the customer can return to the catalog or quote process, with their existing customer relationship preserved.

Explore customer self-service

Give repeat commercial work a defined agreement

Configure the included services, duration, billing and contract terms for the recurring work your company offers. Use recurring appointments and staff assignment to plan the visits, while keeping the property, service and financial records connected.

Explore service agreements

Answer follow-up questions with the history available

Customer support tickets retain conversations about the service, and customers can use the account actions permitted by your rules. Branded email templates support service and account communication with the relevant customer information.

Build the operation under your own brand.

Run a dedicated white-label environment with your domain, service catalog, storefront and customer and staff experiences. Set staff roles and departments for appropriate access.

As the business adds locations, share selected branding, catalog, pricing and operating rules from a parent while managing appropriate service territories and settings locally.

Explore multi-location control
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Choose the plan and configuration for your operation. Conditions, add-ons, contracts and e-transfer reconciliation depend on enabled capabilities. Payment, mapping and email services require their provider connections.

NorthlineCustomer PortalFictional service example

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