Locksmith business software

Fast response. Complete job record.

Keep an urgent lockout, a planned rekey and a commercial hardware visit organized from the first request. OrdexisOne connects the customer, location, assigned technician, agreed service and payment in your company's system.

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A front entrance drawn twice: the door face with its two keyed cylinders, and a section through the deadbolt showing the cylinder, the bolt and the strike in the jamb.A flat two-dimensional front-entrance door assembly. The elevation shows a 0.91 m by 2.03 m opening with a three-hinge leaf, a deadbolt 1120 mm above the floor and a knob lock at 960 mm, each with its strike plate on the jamb. A horizontal section cut 1120 mm above the floor, enlarged, shows the 45 mm leaf, the cylinder through it at a 70 mm backset, the bolt extended 25 mm into the strike plate, the frame lining and the 140 mm wall. The recorded facts name the location, the two keyed cylinders at this door and the assigned work order, MW-021 for Alex Rivera U-037. The two bands separate an urgent opening, where the access problem and location are recorded with the request, from a planned rekey, where hardware context and quantities are agreed before the visit. Dimensions are illustrative service measurements and no security grade is claimed.LOCKSMITH / THE ACCESS POINTOne door carries the access point and the agreed scope.47 ELM COURT · FRONT ENTRANCE · WORK ORDER MW-021A · ELEVATION — THE DOOR FACEB · SECTION AT THE DEADBOLT — THE ACCESS POINTSection cut 1120 mm above the floor2.03 m0.91 m clear opening1120 mmDEADBOLTKNOB LOCKWALLOUTSIDEINSIDE140 mm45 mmLEAFCYLINDER70 mm backsetBOLT INTO THE STRIKE · 25 mm THROWWHERE THE WORK IS47 Elm Court · front doorHARDWARE RECORDED2 keyed cylindersWORK ORDER · ASSIGNEDMW-021 · Alex Rivera U-037Urgent open — access at the doorThe access problem and location are recorded with the requestPlanned rekey — cylinders and keysHardware context and quantities are agreed before the visitIllustrative door and lock geometry · dimensions are service measurements · no security grade is claimedLOCKSMITH · THE ACCESS POINTOne door carries the access point and the agreed scope.47 ELM COURT · FRONT ENTRANCE · MW-0212.03 m0.91 m1120 mmDEADBOLTWALLOUTSIDEINSIDE140 mm45 mmLEAFCYLINDER70 mmBOLT AND STRIKE · 25 mm THROWUrgent open — access at the doorThe access problem and location are recorded with the requestPlanned rekey — cylinders and keysHardware context and quantities are agreed before the visitIllustrative door and lock geometry · dimensions are service measurementsNo security grade is claimed

Urgent requestsCapture the location, contact and access problem so the office can arrange a response.

Planned serviceDefine quantities, hardware context and customer choices before assigning the work.

Start with a usable request

Get the access details into the job.

A residential lockout and a multi-door commercial rekey need different questions. Configure service forms to collect the information the office needs to assess the request and prepare the technician.

Address qualification checks the requested location against your service area and connects eligible work to the serving operation.

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Who is requesting the work?
Keep customer identity, contact details and the authorization context your staff collects with the service request. Staff can review that information as part of the business's own approval process.
What needs attention?
Ask about the access problem, door or lock type, number of affected points and the requested service. Conditional questions can collect different details for opening, rekeying and replacement work.
What affects the visit?
Capture site access, the on-site contact and other relevant conditions. Use supported quantities, minimum charges and configured modifiers where they form part of your service offer.
Urgent or planned

Make the service and the customer's decision explicit.

Use a defined buying path for work you can qualify in advance and an estimate when the scope needs a technician's judgment. Both retain the customer and property relationship.

Sell an eligible configured service

Set up fixed, unit, hourly or other supported pricing appropriate to the service. Describe what is included and which additions or conditions affect the charge, so the customer can review the offer before purchasing.

Branded checkout supports account access, applicable terms, a configured agreement and signature, and payment through a connected provider. The resulting order gives the office the context for fulfillment.

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Quote the work that needs assessment

For a replacement decision or a wider commercial scope, arrange a quote visit and build a manual quote with notes and line-item breakdowns. Present separate options when the customer needs to compare the proposed work.

Customers review the packet, download a PDF and accept or decline an option. Acceptance records the choice; the office follows up with scheduling and the appropriate order or invoice.

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Three door conditions at one commercial entrance on one shared scale: a single leaf to be rekeyed, a pair with a set on each leaf, and a single leaf whose lever set is proposed for replacement.A flat two-dimensional commercial wall elevation with three door openings, all cut 1500 mm above one shared floor line and drawn at one scale. Door 01 is a single 910 mm leaf with a keyed lever set and a keyed deadbolt, scoped as a rekey of two cylinders. Door 02 is a 1830 mm pair with a keyed lever set and deadbolt on each leaf, scoped as a rekey of four cylinders. Door 03 is a single 910 mm leaf whose lever set is marked with a dashed highlight because it is proposed for replacement instead, as a separate customer decision. The bands record six cylinders to rekey at two openings and one lever set proposed for replacement, kept apart so neither decision is carried by the other. Opening widths and hardware counts are illustrative service measurements.LOCKSMITH / PLANNED HARDWARE AT ONE SITEEach door keeps its own condition, quantity and decision.83 PARK COURT · GROUND FLOOR ENTRANCES · QUOTE Q810 · ALEX RIVERA U-03701 · SINGLE LEAF02 · PAIR OF LEAVES03 · SINGLE LEAFREKEY · 2 CYLINDERSREKEY · 4 CYLINDERSREPLACE · 1 LEVER SET1500 mm910 mm1830 mm910 mmRekey — 6 cylinders at 2 openingsDoor 01: lever set and deadbolt · door 02: a set on each leafReplacement proposed separately — 1 lever setDoor 03 keeps its own customer decisionElevations cut 1500 mm above the floor on one shared scale · opening widths and hardware counts are service measurementsLOCKSMITH · PLANNED HARDWAREEach door keeps its own quantity and decision.01 · REKEY · 2 CYLINDERS03 · REPLACE · 1 LEVER SET1400 mm910 mm910 mmRekey 2 cylinders · replace 1 lever setBoth tasks stay on the same site with separate customer decisionsElevations cut 1400 mm above the floor on one shared scale

A commercial visit can have several scopes.

Keep the selected tasks and quantities clear in the quote and appointment. A rekey request and separately proposed hardware replacement can belong to the same site while retaining their individual customer decisions.

Office to technician

Assign the work with its context intact.

Review day, week, month and staff-comparison calendars to arrange service appointments. Assign or reassign staff with the customer, site and service attached, and update the schedule as the day's commitments change.

Urgency can inform the office's response while the same record supports scheduled work and return visits. The technician opens the assigned stop with the relevant property and service details available.

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An assigned locksmith stop: the printed work order beside the front entrance it is worked at, with the deadbolt cylinder out of its bore on the work mat.A flat two-dimensional view of one assigned locksmith stop. On the left is the printed work order MW-021 for 47 Elm Court: one scope row, the two cylinders agreed at the front entrance door, the access at grade at the street, the assigned technician Alex Rivera U-037, the Thursday 12 March window from 09:20 to 10:40 and the visit recorded on site from 09:26. On the right is the same front entrance the hero image draws: a 910 mm leaf in a 2.08 m frame with two recessed panels, three hinges and the knob lock still keyed, while the deadbolt cylinder sits out of its dashed bore on the mat at the threshold, waiting to be rekeyed. The bands record that the stop is assigned with the site attached and opened with the details available. Dimensions are service measurements and the times and cylinder counts are illustrative.LOCKSMITH / THE ASSIGNED STOPThe stop arrives with the door and the service attached.47 ELM COURT · FRONT ENTRANCE · WORK ORDER MW-021 · ALEX RIVERA U-037AT THE ASSIGNED DOORWORK ORDER MW-021 · 47 ELM COURTTHU 12 MAR · 09:2001Front entrance doorRekey · 2 cylindersAGREED ON THIS STOP2 cylinders at this doorACCESSFront entrance at grade · door at the streetASSIGNED TECHNICIANAlex Rivera U-037ASSIGNED WINDOWThu 12 Mar · 09:20–10:40ON SITE FROM09:26 · drive time recordedCYLINDER OUT FOR REKEY2.08 m910 mmAssigned with the site attachedThe property, the access point and the service travel with the stopOpened with the details availableAccess, service and hardware context are on the stopIllustrative assigned stop · door and cylinder dimensions are service measurements · times and cylinder counts are illustrativeLOCKSMITH · THE ASSIGNED STOPThe stop arrives with the door and the service attached.WORK ORDER MW-02147 ELM COURTAGREED ON THIS STOP2 cylindersACCESSFront entrance at gradeASSIGNEDAlex Rivera U-037WINDOWThu 12 Mar · 09:20–10:40CYLINDER OUT FOR REKEY910 mmAssigned with the site attachedThe property, the access point and the service travel with the stopOpened with the details availableAccess, service and hardware context are on the stopIllustrative assigned stop · dimensions are service measurements

Track the service visit

Use the staff PWA to review route sequence and stop context, record drive, on-site and hold time, and complete the supported service workflow. Location-assisted arrival and departure depend on permission, browser support and configuration.

Record issues while the details are available

Submit field reports, hazards and incidents against the work. If the requested task needs a different scope, the office can review the issue and arrange an appropriate quote or follow-up.

Keep the working assets ready

Equipment and vehicle records can retain runtime or distance, fuel and oil costs, maintenance rules and work orders. Eligible route usage contributes to the operating history of those assets.

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Run the locksmith operation in your own brand.

Carry the company's identity through the storefront, customer portal, staff experience and supported email communications. Staff roles and permissions govern access to the operational areas they need.

Multi-location controls support shared configuration and local differences in services, pricing, geography and staffing as the business expands.

See the work behind the schedule

Review recorded drive and on-site time, service revenue and available cost information by the relevant staff, customer and service. Retain the data coverage needed to interpret those operating measures.

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Features depend on the selected plan, configured services and connected providers. Staff workflows use a responsive browser-based PWA.

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