Towing software

Every tow, fully connected.

Keep the customer, vehicle details, pickup location, requested destination and service scope with the work you assign. OrdexisOne brings intake, scheduling, field activity, invoicing and account history into your company's branded environment.

Handle an immediate service request and a planned vehicle movement with the information the office needs to arrange the work and the driver needs to understand the assignment.

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The recorded service context for towing request R-2088: the vehicle as six recorded values, the collection and destination addresses, the access note and both locations drawn flat at one scale.The context a towing assignment starts from, recorded on the request rather than drawn as a vehicle. Request R-2088 for Northgate Property Group was recorded on 14 May 2027 at 09:12 and is ready to assign. The vehicle is held as recorded values only: registration BKRT 442, type as recorded a four-wheel-drive pickup, condition recorded as runs and drives with the right front tyre flat, no keys on site because the contact holds them, and the recorded location is level 2 of the underground garage at 118 Bay Street. The collection address is 118 Bay Street, level 2, underground garage, the destination is Northgate yard at 41 Foundry Road, and the recorded access note is the garage entry off Bay Street with a height bar at the ramp. The recorded distance between the two addresses is 15.4 kilometres. Both locations are drawn flat at one stated scale of one metre to twenty units: the collection plan shows the garage interior, the 5.0 metre entry mouth, the marked position at level 2 and the dashed height bar with 1.95 metres clear recorded at the entry mouth; the destination plan shows the yard surface, the marked drop-off position and the 6.0 metre gate off the rear lane. Two bands state that the request is the whole context and that both locations are recorded geometry rather than an assessment. Registrations, conditions, addresses, the distance and the site dimensions are illustrative recorded service values, no price is printed and no vehicle is drawn.TOWING / THE RECORDED SERVICE CONTEXTThe request already carries what the assignment needs.SERVICE REQUEST R-2088 · NORTHGATE PROPERTY GROUP · RECORDED 14 MAY 2027 09:12 · READY TO ASSIGNTHE VEHICLE AS RECORDEDsix recorded fieldsREGISTRATIONBKRT 442TYPE AS RECORDEDPickup · 4x4CONDITION RECORDEDRuns and drives · right front tyre flatKEYS AND ACCESSNo keys on site · the contact holds themRECORDED LOCATIONLevel 2 · 118 Bay St underground garageTHE TWO ADDRESSES AND THE ACCESS NOTE AS RECORDEDCOLLECTION ADDRESS118 Bay St · level 2 · underground garageDESTINATION ADDRESSNorthgate yard · 41 Foundry RdACCESS NOTES RECORDEDGarage entry off Bay St · height bar at the rampThe vehicle details, both addresses and the access note stay with the requestand travel with the job when the office assigns it.THE RECORDED LOCATIONS · SCALE 1 m = 20 UNITSA · 118 BAY ST · LEVEL 2 · UNDERGROUND GARAGE1.95 m CLEAR RECORDED AT THE ENTRY MOUTHMARKED POSITIONLEVEL 2HEIGHT BARBAY ST5.0 m entry15.4 km recorded between the addressesB · 41 FOUNDRY RD · NORTHGATE YARD · GATE OFF THE LANEMARKED DROP-OFF POSITIONREAR LANE6.0 m gateBoth plans are drawn to one scale from the recorded site geometry.The clearance bar and the entry width are recorded facts.The request is the whole contextVehicle, both addresses and the access note in one recordBoth locations are recordedEntry width and clearance drawn, not assessedIllustrative towing service request · registrations, conditions, addresses, distances and site dimensions are recorded service values · no price is printed and no vehicle is drawnTOWING · SERVICE CONTEXTThe request carries the context.BKRT 442 · PICKUP 4x4Condition recorded · runs and drivesRight front tyre flat118 BAY ST · LEVEL 2Garage entry off Bay St1.95 m clear at the entry mouth41 FOUNDRY RD · NORTHGATE YARD6.0 m gate off the rear laneRECORDED BETWEEN THE ADDRESSES15.4 kmthe distance recorded on the requestSTATUSReady to assignRequest R-2088 · 14 May 2027No price is printed on the recordThe request is the assignment contextvehicle, both addresses and the access note recorded onceIllustrative towing service context · recorded service values · no price is printed
The assignment starts with intake

Capture the details that change the service.

Configure service questions around the towing and assistance work your company offers. Collect the customer's request in a consistent form so office staff can review the scope, location and conditions before arranging the assignment.

The customer and contact
Keep the request with the customer account and relevant contact information. Record the service needed and the urgency described by the customer, giving the office context for its response.
The vehicle and service requirement
Use configured questions to capture the vehicle description, condition and requested work. Service-specific follow-up questions collect the details your team requires to assess the job.
Pickup and destination details
Record the collection address, requested destination and access instructions in the request. Qualify the address against service coverage and retain the serving-location context.
Conditions needing office assessment
Collect restrictions and other details that may affect the service or price. The office can review an uncertain request and use the quote workflow when the scope needs assessment before an offer is issued.
Three towing collection access conditions drawn flat at one scale: a level lot with an 18 metre approach, an underground garage with a 1.95 metre clearance bar, and a gravel rear-lane set-back with a 4.2 metre gate.The access conditions the office records before a collection is assigned, drawn flat and two-dimensional at one stated scale of one metre to twelve units so the three conditions can be compared. Panel A is the level lot entered off Elm Street: the approach is 18 metres long and 4.3 metres wide, the surface is level concrete with no steps recorded, the marked position sits on the approach and the turning area is recorded as 9.0 metres on site. Panel B is the underground garage entered off the public lane: the ramp is 6.7 metres long and 5.0 metres wide at a recorded 12 per cent down grade, the marked position sits inside the garage and a clearance bar is drawn across the entry mouth with 1.95 metres recorded. Panel C is the rear-lane set-back: the set-back from the lane is 14 metres, the gate opening is 4.2 metres wide in a fenced line, the lane itself is 5.0 metres wide and the surface is recorded as firm gravel, with the marked position behind the gate. Beneath the three panels the record taken with the request is listed: the named contact and phone at the vehicle, the recorded key holder, the recorded restriction covering clearance, gate and surface, and the requested service moving the vehicle to 41 Foundry Road. Approach, entry, clearance, gate and surface values are illustrative recorded service notes, no price is printed and no vehicle is drawn.TOWING / COLLECTION ACCESSThree collection conditions, recorded before assignment.THE PHYSICAL INFORMATION THE OFFICE RECORDS BEFORE A COLLECTION IS ASSIGNED · ONE SCALE · 1 m = 12 UNITSREQUESTS R-2088 · R-2091 · R-2094 · THREE COLLECTIONS RECORDED THE SAME DAYA · LEVEL LOT · DRIVE-THROUGH FROM ELM STB · UNDERGROUND GARAGE · RAMP OFF THE LANEC · REAR LANE · GRAVEL SET-BACKENTRY FROM ELM ST · LEVEL APPROACH18 m approachMARKED POSITION4.3 mLEVEL CONCRETE SURFACE · NO STEPS RECORDEDAPPROACH LENGTH18 mAPPROACH WIDTH4.3 mTURNING AREA9.0 m on siteSURFACE RECORDEDLevel · concreteMARKED POSITIONCLEARANCE BAR · 1.95 m6.7 m rampPUBLIC LANE5.0 mRAMP LENGTH6.7 mRAMP WIDTH5.0 mCLEARANCE RECORDED1.95 mGRADE12% down4.2 m gateMARKED POSITION14 m set-backREAR LANE 5.0 mSET-BACK FROM THE LANE14 mGATE WIDTH4.2 mLANE WIDTH5.0 mSURFACE RECORDEDGravel · firmRECORDED WITH THE REQUEST BEFORE THE COLLECTION IS ASSIGNEDCONTACT AT THE VEHICLEName and phone recordedKEYS AND ACCESSKey holder recordedRESTRICTION RECORDEDClearance · gate · surfaceSERVICE REQUESTEDMove to 41 Foundry RdThe access is recorded, not assumedApproach, entry width and clearance as recorded factsOne scale, three conditionsAll three plans drawn at 1 m = 12 unitsIllustrative towing collection access · approach, entry, clearance, gate and surface values are recorded service notes · no price is printed and no vehicle is drawnTOWING · COLLECTION ACCESSThree collection conditions, recorded.A · LEVEL LOT18 m approach4.3 m wide · levelturning area on siteB · UNDERGROUND1.95 m clearance6.7 m ramp · 12% downentry off the laneC · REAR LANE14 m set-back4.2 m gate · gravellane 5.0 m wideRECORDED BEFORE THE OFFICE ASSIGNS ITContact at the vehicle · name and phoneKey holder · access recordedClearance · gate width · surfaceThree conditions, three recordsapproach, entry width and clearance as recordedIllustrative towing collection access · recorded service notes · no vehicle is drawn
Your offers and pricing policy

Use a defined service or prepare a quote.

Make the services your company sells available under your own brand. The catalog and quote process let you distinguish work with a configured offer from a request that needs the office to establish the scope and price.

Explore service pricing rules

Configured service purchases

Set up supported fixed or unit-based pricing, minimums and quantity rules for eligible services. Use service conditions and add-ons where appropriate to the offer. Customers review the configured price and proceed through branded checkout with required terms, account details and payment through the connected provider.

Explore the service storefront

Office-assessed work

Prepare manual quotes or option packets with the service scope, line items, terms and expiry. The customer can review the issued offer and record a decision. The office then follows up with the appropriate appointment, order or invoice steps for the accepted work.

Explore quotes and customer decisions
Office decisions, assigned work

Give the driver the service context.

Create appointments and assign the responsible staff with the relevant customer and service details. Day, week, month and staff views give the office a place to arrange planned work, review assignments and make changes.

Review the stop

Staff use the branded PWA to open assigned stops, route information and recorded instructions. Keep the collection details and requested service available with the job so the driver can review the assignment.

Record the activity

Capture drive, on-site and hold time alongside supported service activity. Location-assisted arrival and departure depend on the device, location permissions and your operating configuration.

Report the exception

Record access problems, incidents, hazards or other issues against the work. The office can review the field report when discussing the service, arranging further work or responding to the customer.

The towing assignment J-4471 at its collection location: the marked work position at level 2 of 118 Bay Street beside the assignment record that holds the window, the status and the recorded drive, on-site and hold time.The assigned work shown where it happens. The collection location is drawn flat at one stated scale of one metre to sixteen units: the underground garage at level 2 of 118 Bay Street with the marked work position inside it, the 4.3 metre entry, the dashed clearance bar recorded at 1.95 metres and the 4.4 metre ramp down to the street, drawn against the recorded access and vehicle facts the driver reads on the job — the collection at 118 Bay Street level 2, the access recorded as the garage entry off Bay Street with a 1.95 metre clearance bar, the named on-site contact, and the vehicle recorded as registration BKRT 442, running and driving with a flat tyre. The assignment record beside it holds job J-4471 assigned on 14 May 2027 to driver on duty 04 with an appointment window of 13:00 to 15:00, the collection location, the access as recorded, and what the visit recorded: 28 minutes of drive time, 46 minutes on site and 12 minutes of hold time, with the status completed and no field report raised. Addresses, dimensions, times and statuses are illustrative recorded service values, no price is printed and no vehicle or live location is drawn.TOWING / THE ASSIGNED WORKThe assignment carries the location and its record.ASSIGNED JOB J-4471 · COLLECTION AT 118 BAY ST LEVEL 2 · DESTINATION 41 FOUNDRY RD · RECORDED 14 MAY 2027THE COLLECTION LOCATION AT ONE SCALE · 1 m = 16 UNITSTHE ASSIGNMENT AND WHAT THE VISIT RECORDEDTHE ASSIGNED COLLECTION118 Bay St · level 2Access · garage entry off Bay StClearance bar · 1.95 mContact · on site and namedVehicle · BKRT 442Runs and drives · tyre flatUNDERGROUND GARAGE · LEVEL 2WORK POSITIONCLEARANCE BAR · 1.95 m4.4 m rampBAY ST4.3 m entryASSIGNED JOB J-4471assigned 14 May 2027ASSIGNED TODriver on duty 04APPOINTMENT WINDOW14 May 2027 · 13:00–15:00COLLECTION LOCATION118 Bay St · level 2ACCESS AS RECORDEDEntry 4.3 m · 1.95 m clearRECORDED ACTIVITY · J-4471DRIVE · ON SITE · HOLD0 h 28 · 0 h 46 · 0 h 12STATUSCompleted · no report raisedThe assignment carries the locationMarked position, entry width and clearance on the jobThe visit is recorded with the jobDrive, on-site and hold time and the job statusIllustrative towing assignment · addresses, dimensions, times and statuses are recorded service values · no price is printed and no vehicle is drawnTOWING · THE ASSIGNED WORKThe assignment carries the location.JOB J-4471 · DRIVER 04118 Bay St · level 2entry 4.3 m · 1.95 m clearBKRT 442 · runs and drivestyre flat recordedRECORDED ACTIVITY0 h 28 drive0 h 46 on site · 0 h 12 holdSTATUSCompleted14 May 2027 · 13:00–15:00The assignment carries the location and the recordjob status, drive, on-site and hold time recordedIllustrative towing assignment · recorded service values · no price is printed
The operator-owned towing unit read against its own service rules: 8 420 kilometres of a 10 000 kilometre rule and 214 hours of a 250 hour rule, with the asset register, fuel and oil activity and three work orders.The operator’s own working asset held as a record rather than a picture. Two bars are drawn, and each bar is the service rule itself at full width with the recorded reading filling it. The distance rule is 10 000 kilometres and the unit has recorded 8 420 kilometres, so 1 580 kilometres remain; the hour rule is 250 hours and the unit has recorded 214 hours, so 36 hours remain. Both readings sit on their rules and neither has reached its rule. The asset register beside them holds the unit as recorded, a towing unit with plate ORDX 118, the equipment recorded on it, an E-11 winch assembly and an E-14 light bar, the 8 420 recorded kilometres, the 214 recorded hours, 624 litres recorded across 11 fills and the oil activity recorded as one top-up of 0.5 litres. The service rules and work orders card carries the rule of 10 000 kilometres or 250 hours whichever is reached first and three work orders: WO-4402 completed on 12 February 2027 for the brake and tyre service, WO-4412 completed on 6 May 2027 for the oil and filter, and WO-4487 open and not overdue for the service when the rule is reached. The E-11 winch assembly is recorded at 96 hours runtime of its 250 hour rule and the E-14 light bar is recorded as operating. The operator asset record is kept separately from the customer vehicle details recorded on a request. Distance, runtime, fuel, oil and work order values are illustrative recorded service values, no price is printed and no vehicle or equipment is drawn.TOWING / THE WORKING FLEETDistance and runtime decide when the asset is serviced.UNIT T-04 · THE OPERATOR-OWNED TOWING UNIT · PLATE ORDX 118 · READ AGAINST ITS OWN SERVICE RULESTHE OPERATOR ASSET RECORD IS KEPT SEPARATELY FROM THE CUSTOMER VEHICLE DETAILS RECORDED ON A REQUESTTHE RULES THAT DECIDE THE SERVICEDISTANCE · RECORDED AGAINST THE DISTANCE RULERULE 10 000 kmwhere the unit stands8 420 km recorded1 580 km to the ruleRUNTIME · RECORDED AGAINST THE HOUR RULERULE 250 hwhere the unit stands214 h recorded36 h to the ruleWhichever rule is reached first orders the service. Both bars are the ruleitself, so the filled part is the reading and the rest is what is left.THE OPERATOR ASSET, NOT THE CUSTOMER VEHICLEUnit T-04 is the unit the business operates, and its distance, runtime, fueland work orders stay with the business record. The vehicle collected on arequest is recorded separately and travels with the job.THE ASSET RECORD · UNIT T-04recorded 12 May 2027UNIT AS RECORDEDTowing unit · plate ORDX 118EQUIPMENT ON THE UNITE-11 winch · E-14 light barDISTANCE RECORDED8 420 kmRUNTIME RECORDED214 hFUEL RECORDED624 L across 11 fillsOIL ACTIVITY RECORDED1 top-up · 0.5 LSERVICE RULES AND WORK ORDERS10 000 km or 250 hWO-4402 · COMPLETED 12 FEB 2027Brake and tyre serviceWO-4412 · COMPLETED 6 MAY 2027Oil and filterWO-4487 · OPEN · NOT OVERDUEService when the rule is reachedEQUIPMENT RECORDED WITH THE UNITE-11 · WINCH ASSEMBLYRuntime 96 h of 250 hE-14 · LIGHT BAROperating · recorded 12 May 2027The rule books the serviceDistance and runtime each read against its own ruleWork orders stay with the assetTwo completed, one open and not overdueIllustrative towing fleet record · distance, runtime, fuel, oil and work order values are recorded service values · no price is printed and no vehicle or equipment is drawnTOWING · THE WORKING FLEETDistance and runtime decide the service.DISTANCE RECORDED8 420 kmof the 10 000 km rule1 580 km to the ruleRUNTIME RECORDED214 hof the 250 h rule36 h to the ruleFUEL AND OIL RECORDED624 L · 11 fills1 top-up · 0.5 L oilWORK ORDERSTwo completedOne open · not overdueEquipment E-11 · 96 h runtimeRules · 10 000 km or 250 hThe rule books the servicedistance and runtime each read against its own ruleIllustrative towing fleet record · recorded service values · no price is printed
Maintain the assets doing the work

Keep your working fleet in the operating record.

Maintain your own vehicle and equipment records separately from the customer vehicle details collected for a service request. Track vehicle distance or equipment runtime, fuel and oil activity, and maintenance information for the assets your business operates.

Plan upkeep
Define maintenance rules and work orders for the relevant assets, keeping the required work and its history available to the team managing the fleet.
Use recorded operating activity
Eligible route usage can contribute to vehicle and equipment history. Review the distance, runtime and recorded costs when planning maintenance and assessing the assets supporting the work.
Explore vehicle and equipment management
The financial record behind the service

Close the job with an accountable invoice.

Keep service charges, invoices and recorded payments connected to the customer and order. The office can review status and payment history while the customer accesses invoice PDFs and configured payment options through the branded account.

Follow the service into billing

Use supported order and manual-invoice workflows for the work being sold. Configure applicable invoice timing and policies, and inspect automation settings and scheduler outcomes where enabled. The record stays available for account questions after service completion.

Explore invoice operations

Automatically reconcile supported e-transfers

The system reads supported payment notifications and reconciles the payment automatically when all configured security checks match. Only a security mismatch requires office review, with the notification, invoice and reconciliation history connected.

Explore automatic reconciliation

Review the time behind the service revenue.

Compare recorded driving, on-site and hold time with completed stops and service revenue. Customer, service, staff and route views help assess the work performed. Financial Tracking adds invoice, payment and cost context, with coverage indicators that identify incomplete operating data.

Explore operating visibility
Returning customers and commercial relationships

Keep the account after the assignment.

Make prior services, invoices, payments, upcoming appointments and support accessible through your branded customer portal. A returning customer or commercial contact can see their account and raise a service question with the history retained.

Explore customer accounts

Arrange the next piece of work

Use the catalog or quote process for the next request, with eligible services available for reorder. Where your business offers planned repeat work, recurring appointments and configured agreements support a continuing service relationship and its billing terms.

Explore service agreements

Give each team appropriate access

Manage staff accounts, roles and departments across office, field and administration. Branded email templates support account and service communication, while customer support conversations retain the history behind follow-up questions.

Operate under your own identity

Use a dedicated white-label environment with your domain, branding and service catalog. Multi-location settings let you share selected branding, pricing and operating rules from a parent while managing appropriate local settings and service territories.

Explore location control
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Choose the plan and configured capabilities for your towing operation. Conditions, add-ons, agreements and e-transfer reconciliation depend on enabled capabilities. Payment, mapping and email services require the relevant provider connections.